Thes Dental Clinics Goals, Objectives And Future Direction

Introduction Business planning is key to any business, as well as setting objectives to reach their goals. Objectives can be measure through performance management tools to ensure the business is on track and achieving their goals. This report will focus on Bupa s dental clinic’s goals, objectives and future direction. In addition, it shall specifically identify roles and responsibilities of middle managers and consider how they communicate between higher and lower levels of the business. Primary evidence was gathered through a meeting and observations with Bupa’s flagship centre manager to determine their role, responsibilities and examine how they manage lower level subordinates and the rest of workforce to achieve success in the†¦show more content†¦There are many layers within the business structure however middle managers also known as centre managers or onsite managers, ensure the day to day management of Bupa’s dental clinics run smoothly and efficiently. How does the centre manager enable the business unit and organisation to reach their goals? Bupa’s flagship dental centre manager is responsible for reporting and advising to senior management, duties include managing lower level subordinates and the dental clinics workforce. In addition, co-ordinate, optimise the administrative division through monitoring and updating the following: 1. Patient care 2. Financial – Turnover costs 3. Growth 4. Human resources 5. Utilisation of staff, system resources 6. Research development /Training 7. Marketing The centre manager communicates Bupa’s vision and