Architect: Analyzing Southwest Airlines Essay

Companys Strategy south-wests strategy is to improve efficiency in its operations and pass equal saving to its customers by offering them low and competitive prices. southwestern Airlines is give to providing the highschoolest prize of Customer Service delivered with a sense of warmth, friendliness, individual pride, and social club Spirit. Analyze each primeval element of the company separately base on the congruence ModelOrganization building (Formal Structure) The organization of Southwest Airlines is best described as an upside-down pyramid an organization very much in line with the way they want to do business. The focal ratio management is at the bottom and supports the front line employees, who be the experts. forward line employees play a major role in the yearbook business planning and operational budgeting which for a great part is have bottom-up rather than top-down. This is the fruit of co-founder Herb Kellehers unorthodox leaders style, in which manage ment decisions are make by everyone in the organization, non just the head executives. The company does not tack together much vehemence on social structure instead, employees are encouraged to recover freely without constraints much(prenominal) as titles or official mandates.Culture (Informal Structure) The development improvement and nuance of originality, individuality and identity and personality of a given throng. This is how southwest airlines bound its culture. Southwest Airlines was built on their comical culture, continuously tout it and need dedicated a position to constantly communicating it. Southwest executives are clear on who they are and who would be a technical cash in ones chips to live the Southwest way. Three components include having a Warrior spirit belong hard, want to be the best, be courageous, display a sense of urgency, keep and innovate. Servants heart Follow the golden rule, put new(prenominal)s first, ground proactive customer servic e and embrace the Southwest family. Fun-loving attitude f whole apartt take yourself too seriously, maintain perspective, celebrate successes, enjoy make and be a passionate team player.Work (Task) Airline Operations. Requires dexterous subject areaforce and much emphasis is placed on customers relation and to providing fictional character service. To wrench for Southwest one must follow a hallucination that is customer service oriented and therefore, pleasant in demeanor and family friendly. Southwest has a special loyalty and commitment to its employees. Southwest had the lowest throwback time for its aircrafts for a long period of time. To accomplish the difficult labor movement, workers performed some tasks, including loading and unloading luggage, emptying wastes, taking packages and helping passengers, or they were train to do a lot of multitasking. commonwealth One of the many things good about Southwest Airlines is that the kinds of mickle who are heroes of th e organization are mountain who care and go out of their way to help the customers. Theyre the ones who are celebrated and held up as shining examples. Additionally, high levels of satisfaction among employees cornerstone be attributed to Southwest employee policy. Happy employees can provide high quality service and bring more customers back. To reinforce the culture of hard work, high-energy, fun, topical anaesthetic autonomy, and creativity, the company provided continuous education program to employees. If you can help individual out or brighten someones day, be it a co-worker or a passenger, youre doing your ponder well. Analyze how these elements interact with each other.1. Work and People The workers in the company are recruited through with(predicate) a process where the right mess are chooses for the right job and emphasis is placed on attitude. Also emphasis is placed on people who can do anything to get a particular task done. Coordination and cooperation is always emphasized and people who were can multitask and go out of their way to help customers or complete a task are inured as heroes. 2. Work and Structure The structure places emphasis on people and the work they do. Management decisions are made by taking into esteem the ideas and suggestions from the front line. The front line of the company is involved in the full(a) decision making done in the company. Since the worker bee is central to all decision making in Southwest, it gives the employees in the organization authority to make changes to the structure for the maximum benefit of the organization. This leads to higher congruence between work and structure.3. Structure and People The organization structure allows the people to work in effect and take responsibility. Job responsibilities are not strictly defined. The structure provides for people to do anything and everything to get a task done. For example, the pilots helped clean a vapid when all hands were required to turnarou nd a flight quickly. 4. People and Culture The culture of southwest airlines is people centric. Employees are celebrated and made heroes if employees go out of their way to help customers or co-workers. The culture supports the people and nurtures them to think of the company as an extension of themselves and care and support other member of the company.5. Culture and Work The culture of the company is reflected in the work performed by the employees. In one scenario where a rival airline resolves to jactitate pricing (to half the price of what southwest was charging) so that it can put southwest out of business, but southwest comes up with a unique idea. Instead of reducing the price they provided customers with free liquor and the customers liked it. This shows high congruence between the culture and work because unique ideas come when employees think freely and are also willing to work to make these ideas successful. 6. Structure and Culture Yes. The formal structure the organiz ation is divided into various departments ground on functions (that work cohesively) and the informal structure provides for communication to flow freely amongst various departments. The informal structure also encourages to make changes to the formal structure if required because the decision making process flows from the bottom instead of the top. refinement Southwest Airlines is effectively able to fit together the four key components of performance, tasks, people, structure, and culture. These elements worked together in unison and produced an organization-wide system that functions efficiently and effectively.